Privacy Policy

I. Introduction

Creisoft, Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Policy. This Policy describes the types of information we may collect from you or that you may provide to us, including when you visit our website at www.obieinsurance.com and any successor or affiliated website or subdomain thereof (collectively, our “Website”) or when you use any products and services offered on or through the Services (collectively, including the Website, the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy covers us and each of our affiliates, including Obie Insurance Services, LLC (our “Affiliates”). When we use the terms “we,” “us,” and “our” in this Policy, such terms refer to us and our Affiliates collectively.

This Policy applies to any information we collect through our Services, including any information you submit to us through web forms, e-mails or other electronic messages between you and our Services, and any information about you transferred to or shared between our Services from other websites or third parties. This Policy also applies to any information we collect about you when you e-mail, text or exchange other electronic messages with us or when you interact with messages and texts you receive from us and any information we collect about you offline but that will be processed by automated means using our Services or other services. This Policy also applies to any tracking software or the like which permits us to monitor your actions.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you can choose not to use our Services. By accessing or using our Services or by otherwise sharing information with us, you agree to this Policy. This Policy may change from time to time. When we make changes to this Policy, we will post the updated Policy on our Website and update the Policy’s “last modified” date. We will also provide notice of any material changes as explained in the section below titled “Changes to Our Privacy Policy.” Your continued use of our Services after we make changes is deemed to be acceptance of those changes.

II. Information Collected About You and How It Is Collected

Information We Collect

We collect several types of information from and about users of our Services, including information by which such individuals may be personally identified or information about such individuals that is maintained in a personally identifiable form (collectively, “Personal Information”). Specifically, we collect:

Identifiers, such as your name, postal address, e-mail address, IP address or mobile device ID, account name, and phone number.
Information regarding the property you seek to insure and the owner of such property.
Information regarding your or your clients’ insurance policies and coverages.
Other information used for Services: such as claims information, background checking information, and previous insurance information.
Payment information, such as credit card or debit card information, security codes, zip codes (for verification purposes) and other financial information used to process transactions related to products or services obtained through our Services.
Geolocation data for purposes of confirming your address information.
Software or other tools that may track or analyze your customer journey that we collect in providing our Services as described in Technical Information below.
We may use artificial intelligence tools or biometric tools.

If you use our websites, we may also automatically collect online information such as:

Device data: such as information about your computer, phone, tablet or other device you use to access the Services.
Your IP address, location data, or other device identifying information, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your device;
Language preferences, referring URLs, and;
Information obtained through the use of cookies, flash cookies, web beacons or embedded script.
Interactions which may include viewed pages and content, along with other actions performed while using the Services.

We may supplement the information we collect about you with information from third parties. This information may include, but is not limited to:

Information from other sources such as those reporting financial, employment, litigation, medical or health care information;
Public database information;
Other parties or partner information: such as information received from joint marketing partners, affiliate programs, data providers, social media or insurer partners; and
Information from other reporting agencies and state and federal government agencies such as state motor vehicle departments and credit reporting agencies.

We treat all information about you, whether received from you or from a third party, in accordance with this Privacy Policy and our Terms and Conditions.

Technical Information

As you navigate through and interact with our Services or interact with the emails, texts and other electronic messages we send to you, we collect certain traffic data, mouse movements and clicks, usage information, and other information about your device and your visit to our Services, such as your device’s operating system and browser type, file information, time-stamped logs regarding access times and duration of visits, the pages of our Services that you visit, text inputs and other interactions you have with our Services (collectively, “Technical Information”). The technologies we use for this data collection include third-party software, cookies that are stored on your browser or device, small embedded electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) and other types of embedded code. We collect Technical Information to manage our content and to improve users’ use of our Services; to count and review the number of visitors to our Services and their usage patterns and interactions with our Services; to track key performance indicators such as pages accessed, frequency of access and other statistical information related to our Services (for example, verifying system and server integrity); to recognize if a visitor is a return visitor to our Services; to store information about a user’s visits; and to remember a user’s preferences. You can set your browser to refuse all or some browser cookies. If you choose not to accept cookies, you may be unable to access certain parts or pages of our Services, or certain parts or features of our Services may not function properly. To learn more about cookies and how to disallow or manage them, go to: www.allaboutcookies.org/.

How We Collect Information

We primarily collect information, including Personal Information, directly from you when you create an account on our Services, request a quote or complete an application for insurance products, use the Services to interact and share information with or between property owners or property managers, complete a transaction through our Services, register to receive marketing or informational materials from us, correspond with us via e-mail, text message, or telephone or through our Services or request additional services from us (such as customer support services). We also collect certain information as you use our Services or interact with the e-mails and other electronic messages we send to you (see section above titled “Technical Information”).

In addition, we may obtain certain Personal Information from third parties if we are required to verify information (e.g., for legal or regulatory compliance purposes) or if we need additional information in order to execute transactions or perform services on your behalf. These third parties may include your financial institution and credit reporting agencies.

III. How We Use Your Information

Generally

We use the information we collect about you or that you provide to us, including Personal Information, to:

Provide to you, and to improve, our Services and related services and products and their contents.
Provide you with information, products or services you request from us.
Process your requests, purchases, transactions, and payments, including by transmitting certain of your Personal Information to the third-party payment processor that we use for securely processing payment card purchases, and to prevent transactional fraud.
Create, maintain, customize, and secure your account with us.
Verify identity and to determine appropriate insurance products.
Facilitate your interactions with, and sharing information with or between, property owners or property managers.
Contact you regarding your account, policies, coverages and other products and services obtained through the Services.
Provide you with support and to respond to your inquiries and customer service and support requests, including to investigate and address your concerns and to monitor and improve our responses.
Provide you with Informational Texts as described below in the section titled “Text Message Alert Service.”
Help maintain the safety, security, and integrity of our Services, databases and other technology assets and our business.
Update and maintain customer or e-mail lists.
Notify you about changes to our Services and our other products and services and to contact you about issues you may be having with our Services or our other products and services.
With respect to Technical Information, fulfill the purposes described in the section above titled “Technical Information.”
Respond to lawful requests for information through court orders, subpoenas, warrants and other legal processes or obligations.
Enforce any contracts between you and us, including for billing and collection, or for the establishment, exercise or defense of legal claims.
Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding.
Fulfill any other purpose for which you provide the information.
Serve any other purpose that we describe when you provide the information and for any other purpose with your consent.

We use the information you provide to maintain your account(s), report to credit bureaus, process or service requested or authorized transactions, sell, solicit, negotiate or secure quotations for insurance, obtain insurance coverage or report or process claims. Your information may be disclosed to regulators, insurers, reinsurers, insurance intermediaries, brokers, underwriters, insurance reference bureaus, medical service providers, fraud detection agencies, loss adjusters, lawyers, accountants, and others involved in insurance related activities. Your information may also be used to carry out due diligence, identity, credit reference, bankruptcy, sanctions, data validation, anti-money laundering, “Know Your Customer” and other business acceptance, vetting and risk management agency checks.

It may be necessary to retain and provide information collected from you to respond to subpoenas, other discovery requests, legal investigations, regulatory investigations or court orders. We may share information pursuant to a governmental agency or investigatory body request. We may also use personal information to enforce our agreements, trace debtors, recover any outstanding debt in connection with the Services provided, and share your information as required by the Fair Credit Reporting Act.

Additionally, Obie also reserves the right to disclose or use information if it has a good faith belief that such action is necessary to: (a) protect and defend the rights, property, or safety of Obie, other users of this website, or the public; (b) enforce the Terms and Conditions; (c) respond to claims that any content violates the rights of third parties; (d) respond to claims of suspected or actual illegal activity; (e) detect, address or prevent fraud, security or technical issues; or (f) respond to an audit.

Any information that you submit to a social media site such as Instagram, Twitter/X, Facebook, and others is done at your own risk and without any expectation of privacy. You must review the Privacy Policy of any third-party website you interact with, and Obie cannot control the actions of social media site users nor cannot guarantee the privacy or safety of these sites and therefore is not responsible for any content that you or any other social media user posts.

Use of Personal Information for Marketing Purposes

We may use or share your Personal Information to provide you with marketing and promotional information about our Services and related insurance products and services. If you do not wish to have your Personal Information used by us to contact you for marketing purposes, you can opt out by sending us an e-mail with your request to support@obieinsurance.com or by clicking on the “Unsubscribe” or similar link in the most recent e-mail you received from us and by following the prompts that appear. This opt-out does not apply to information provided as a result of an insurance product purchase, product service experience or other transactions (e.g., a purchase confirmation).

Consent for Advertising or Marketing Purposes.

As consideration for use of the Services, you grant Obie a non-exclusive, royalty-free, perpetual, irrevocable license and right to publicly display, share, distribute, reproduce and use your name, photo, likeness, business affiliation contact information such as email or telephone number or address or similar information throughout the world in any media solely as part of the features of the Services, including as part of Obie’s or its partner’s or contractor’s advertising or marketing.

Tracking and “Do Not Track”

Tracking involves the use of cookies, web beacons, or other embedded code or tracking technologies to collect, analyze and store information on a user’s behavior over time on multiple sites, including information on the sites visited, products viewed, products purchased and other online interactions. Tracking information can be used to enable companies to make interest-based (behavioral) advertising available to users on multiple sites that they visit.

We may collect Personal Information about your online activities over time and across third-party sites for tracking purposes when you use our Services. In addition, other parties, including third-party advertisers, ad networks, ad servers, internet providers and mobile device providers, may use cookies, web beacons, or other embedded code or tracking technologies to collect Personal Information about your online activities over time and across third-party sites when you use our Services. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement, you should contact the responsible advertiser directly.

Our Services do not respond to any “do not track” signals sent by your computer, browser or mobile device, and if your computer, browser or mobile device sends a “do not track” signal to our Services, our Services will not treat you differently from users who do not send such signals.

Google Analytics

We use Google Analytics to track and analyze certain traffic and usage statistics regarding the use of our Services, such as the number of visitors to our Services, how visitors are navigating to our Services, visitors’ general geographic region information, how long individuals are visiting our Services, and information about the equipment individuals are using to access our Services (e.g., browser version and operating system). Google Analytics may use a Google Analytics cookie and may collect your IP address or mobile device ID as part of this service (but neither we nor Google Analytics otherwise collects or processes any of your Personal Information in connection with our use of the Google Analytics services). We use this traffic and usage information to gauge, internally, the effectiveness of our advertising efforts and to make improvements to our Services and our marketing and promotional efforts.

In addition, from time to time we may use one or more of the following Google Analytics Advertising Features:

Remarketing
Google Display Network Impression Reporting
Google Analytics Demographics and Interest Reporting
Google Ads (an integrated service with Google Analytics)

By enabling these features, we permit Google to collect certain additional traffic and usage data using a Google Advertising cookie and other identifiers not tied to your Personal Information. This information includes demographic information about our Services visitors and general information about our visitors’ interests, but does not identify our visitors individually. In fact, we are prohibited by Google policy from using this information to try to identify individual users and from merging non-personally identifiable information obtained from Google with Personal Information we otherwise have about you without obtaining your separate consent. The purpose of these features is to segment our audience and to better target our advertising and marketing efforts.

For more information, please review the following:

Information about Google’s use of cookies: https://policies.google.com/technologies/cookies
Information about Google’s use of information from sites or apps that use Google’s services: www.policies.google.com/technologies/partner-sites

You can opt out of our use of certain Google Analytics features by updating the “Ads Settings” in your browser (www.adssettings.google.com/authenticated) or mobile device (www.support.google.com/ads/answer/1660762#mob), by visiting the Network Advertising Initiative’s Consumer Opt-Out page at www.optout.networkadvertising.org/, or by visiting Google’s currently available opt-outs over the web at www.tools.google.com/dlpage/gaoptout/.

Text Message Alert Service:

When you procure one or more insurance products via the Services and include your mobile telephone number at registration, or when you initiate text message communications with us by texting us at a number we have provided to you, you may be enrolled in our SMS text message program (the “Text Message Program”). We provide the Text Message Program to send you informational communications relating to your use of the Services, such as information about upcoming policy renewals and payment reminders (“Informational Texts”). By providing your mobile telephone number to us as described above, you voluntarily authorize and direct us to send Informational Texts to you using an automated system to the mobile telephone number you have provided. You are not required to use or subscribe to the Text Message Program as a condition of using the Services or in order to benefit from other features of the Services that are unrelated to the Text Message Program. Standard message and data rates may apply. Once enrolled in the Text Message Program, you may opt out of the Text Message Program (i.e., stop text messages) at any time. With respect to any text message, you may reply STOP, at which time we will reply by text to give you the option to stop Informational Texts (and after which we will stop sending the messages). You may also opt out by contacting us at legal@obieinsurance.com. If you contact us by e-mail please include “Text Message Opt Out” or similar language in the subject line of your e-mail, to assist us in our efforts to ensure prompt and proper processing of your e-mail request. Regardless of the method you use to opt out, please allow us a few days to process your opt out request.

IV. Disclosure of Your Information

In general, we may disclose Personal Information to our contractors and service providers who need to know such information to provide services or products that we request to support our permitted uses of your Personal Information, including marketing or advertising. For example, we may disclose certain of your Personal Information in connection with our use of Google Analytics (see the section above titled “Google Analytics”), we may use a third-party cloud-hosting service provider to store certain of your Personal Information securely, and we use a third-party payment processor to process in a secure manner any transactions you make through our Services. We give these third-party service providers only the information they need to perform the specific services we have requested. Although we use reasonable precautions to ensure these service providers protect your Personal Information, we cannot guarantee they will protect your Personal Information to the same extent as us.

In addition, we may disclose Personal Information to insurance companies and other third parties for purposes of obtaining an insurance quote or insurance products and processing and performing other functions related to your insurance transactions, and we may (at your direction) disclose Personal Information to a property owner or property manager to facilitate your interactions with, and sharing information with, such property owner or property manager as part of your use of our Policy Proof Services.

We may also disclose your Personal Information to our affiliates or to a buyer or other successor to our business in the event of a sale of equity or assets, reorganization, merger, divestiture or a similar corporate transaction, and in connection with any due diligence review with respect to any of the foregoing transactions. And we may disclose your Personal Information to comply with a court order or other legal process, including to meet law enforcement requirements or to respond to any government or regulatory request or audit, or to enforce or apply any contracts you have entered into with us, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers or others.

Finally, we may disclose your Personal Information for any other purpose disclosed when the information is provided and for any other purpose with your consent. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

V. Users Outside of the United States

Our Services are hosted in the United States and are provided from the United States. It is possible that certain information will be stored on servers in multiple other countries on the “cloud” or other similar distributed hosting platforms. If you are a user accessing our Services from Europe, Asia or any other region with laws governing personal data collection, use, and disclosure that differ from United States laws, you are expressly and knowingly consenting to the transfer of your Personal Information to the United States and other jurisdictions as indicated above (where the laws governing the collection, use and disclosure of Personal Information may differ from the laws of your jurisdiction) and to our use of your personal data in accordance with this Policy.

VI. California “Shine The Light” Disclosure

The California Civil Code permits California residents with whom we have an established business relationship to request that we provide a list of certain categories of Personal Information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an e-mail to legal@obieinsurance.com or otherwise contact us using the information set forth below. Please mention that you are making a “California Shine the Light” inquiry. Please note, however, that we do not currently disclose Personal Information to third parties for their direct marketing purposes.

VII. Nevada Residents

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request by contacting us at legal@obieinsurance.com. Please note, however, that we do not currently sell any Personal Information to third parties within the meaning of such statute.

VIII. Third-Party Websites

Our Services may include links to blogs, social media and third-party websites. These third-party sites have their own privacy policies and terms of use and are not controlled by this Policy. You should carefully review any terms, conditions and policies of such third-party sites before visiting them or supplying them with any personal information. If you follow a link on our Services to any third-party site, any information you provide to that site will be governed by its own terms of use and privacy policy and not this Policy.

We are not responsible for the privacy or security of any information you provide to a third-party website or the information practices used by any third-party site, including links to any third-party site from our Services. We make no representations, express or implied, concerning the accuracy, privacy, safety, security, or information practices of any third-party site. The inclusion of a link to a third-party site on our Services does not constitute any type of endorsement of the linked site by us. We are not responsible for any loss or damage you may sustain resulting from your use of any third-party website or any information you share with a third-party website.

Our Services may permit you to interact and share information and documents with other individuals and businesses, including but not limited to insurance providers from which you have requested quotes through the use of our Obie Services, or property owners or property managers with whom you have chosen to interact through the use of our Policy Proof Services. When you choose to interact with others on or through our Services, you acknowledge and agree that you direct us to intentionally disclose to that other person or entity any of your Personal Information that may be included in the messages, transmissions, information and documents you choose to share with or submit to that other person or entity on or through the use of the Services. As between you and us, we commit to you that we will collect and process your information in accordance with this Policy. However, as between you and the other individuals or businesses with which you choose to interact on or through the use of our Services, with respect to information about you that such other individuals or businesses obtain through your use of the Services, you understand and agree that such other individuals or businesses independently have the right to determine the purposes for which they will process such information and the means they will use to process such information. We do not control (and are not responsible for) the other individuals’ or businesses’ policies and practices relating to the collection, use, maintenance, protection or disclosure of your information, including information about you that the other individual or business obtains through your use of the Services. We only control (and are only responsible for) our own actions and the actions of our own service providers as it relates to the collection, use, maintenance, protection or disclosure of your information when you use our Services, as described in this Policy. We encourage you to review carefully the other individual’s or business’s privacy policy and terms and conditions or consult with the other individual or business for more information about how they may collect, use, maintain, protect and disclose your information.

Consent to Recording of Your Information:

By using Obie’s Services, you are expressly consenting to the recording of your personal information and the sharing of this information as set forth above. You expressly waive any claim that by recording your personal information, whether transmitted to a third party or not, violates any applicable privacy rights under any state or federal law.

Continued Use of Information:

Even if you are no longer our customer, we may continue to retain and share your information as described in this Privacy Policy, in accordance with record retention policies or guidelines, or as required under applicable law or regulation.

IX. Individuals Under the Age of 18

Our Services are not intended for individuals under 18 years of age, and no one under the age of 18 may provide any information to us or others on or using our Services. We do not knowingly collect Personal Information from individuals under the age of 18. If you are under 18 years of age, do not use our Services or provide any information about yourself to us, including your name, address, telephone number, email address, IP address or mobile device ID, or any username you may use. If we learn we have collected or received Personal Information from an individual under 18 years of age, we will delete that information. If you believe we might have any information from or about an individual under the age of 18, please contact us at legal@obieinsurance.com.

X. Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure, including device safeguards and secured files and buildings. The safety and security of your information also depends on you. When we have given you (or when you have chosen) a password for access to certain parts of our Services, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information over the Internet is not completely secure. Although we have implemented security measures that we think are adequate, we cannot guarantee the security of your Personal Information transmitted to or using our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Services.

XI. Reviewing and Updating Your Information‍

Keeping your policy and account information up-to-date is very important. You may review and/or update certain policy and account information by visiting your account page on our Services. You may review and update other policy and account information by contacting us as provided below.

XII. Changes to Our Privacy Policy

We post any changes we make to our Policy on this page. If we make material changes to how we collect and use Personal Information, we will notify you by e-mail to the primary e-mail address specified in your account and/or through a notice on the Website home page.

The date this Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this Policy to check for any changes.

‍XIII. Contact Information‍

We are Creisoft, Inc. and Obie Insurance Services, LLC, collectively. To ask questions or to submit comments about this Policy and our privacy practices, you may contact us:

Via E-mail: legal@obieinsurance.com
Via Telephone: (773) 820-7132
Via Postal Mail: Obie Insurance Services, LLC, 167 N Green St, Suite 1360, Chicago, IL 60607, Attn: Legal Department